Refund Policy
Our Guarantee
We stand behind STATE. Core Gummies. If you've given the product a fair try and don't feel the effect, we'll make it right — no hassle, no complicated return process.
60-Day Money-Back Guarantee
If you are not satisfied with your purchase for any reason, you can request a full refund within 60 days of your delivery date. No return required.
We only ask that you:
- Have used at least one full pouch before requesting a refund
- Contact us within 60 days of receiving your order
To request a refund, email us at info@getyourstate.com with:
- Your order number
- A brief description of your experience
We will process your refund within 5-7 business days via the same payment method used for the original purchase.
Standard Returns
If you prefer to return your order physically, you may do so within 30 days of receipt under the following conditions:
- The product is unopened and in its original, sealed packaging
- The product is in resalable condition
- You contact us first at info@getyourstate.com to initiate the return
Return address:
STATE Nutrition B.V.
[Address placeholder — to be updated]
The Netherlands
Return shipping costs are at your own expense. We recommend using a tracked shipping service as we cannot be held responsible for lost return shipments.
Refunds for physical returns will be processed within 14 days of receiving the returned product.
Damaged or Incorrect Products
If you received a damaged or incorrect product, contact us immediately at info@getyourstate.com with:
- Your order number
- A photo of the damaged or incorrect product
In this case, we will cover the return shipping costs and send a replacement or issue a full refund — whichever you prefer.
Non-Refundable Situations
We are unable to process refunds in the following situations:
- Requests made after 60 days of the delivery date
- Products that have been used in a manner inconsistent with the recommended dosage
- Purchases made through third-party retailers — please contact the retailer directly
How Long Does It Take?
- Refund requests (no return): processed within 5-7 business days
- Physical returns: processed within 14 days of receiving the returned product
- Refunds will appear on your original payment method within 3-5 business days after processing, depending on your bank or card provider
Contact
For any questions about our refund policy or to initiate a refund, contact us at:
Email: info@getyourstate.com
Website: getyourstate.com
STATE Nutrition B.V.
[Address placeholder — to be updated]